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Warranty

Warranty Policy
Products may be accompanied by the manufacturer’s standard warranty.

All warranty periods indicated from SolutionKeys, unless otherwise noted, are limited by the manufacturer's warranty policies. Original manufacturer warranty periods may vary depending on products and manufacturers. Please refer to the manufacturer's website or product manuals/packaging details for more information.

Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, etc. SolutionKeys do not warrant any product for fitness of use or for representations made by the manufacturer.

Procedure to receive warranty service:

  • Contact SolutionKeys Service by mail or phone if SolutionKeys does not have service center nearby to your school..
  • If SolutionKeys service staff is unable to resolve the problem over the phone or by email and deems the product is defective or required testing, the customer will be required to send in the product with a Return Authorization (RA) number for warranty service..
  • Please also include a copy of the product invoice and any email correspondence that SolutionKeys support staffs have provided..
  • SolutionKeys recommends that appropriate measures are taken to safeguard the product from damage during shipping.
In addition, most electronic and computer brand operate repair and service center in city convenience locations, it is recommended that customers deal directly with them for faster turnaround times. Some manufacturers offer direct-swap, cross-ship, or even next-day to-your-door replacement warranty services.