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Shipping and Delivery

When will I receive my order?

We will ship all orders within 1 business day of confirming payment.

SolutionKeys will begin processing payments for orders placed on weekends or holidays the next business day. Business days are Monday through Friday, excluding holidays.

In the unlikely event that any products are out of stock at the time of ordering, it may take up to 14 days for products to arrive back in stock.

To check the status of your order, please call or email us. Our staff can inform you on any step of your order process, including order and payment confirmation, stock availability, and shipping status.

For all communications, make sure you have your Invoice ID handy so that our staff can assist you.


I paid for my order more than two weeks ago, why have I not received my ordered product?
If this is a Group Order under school arrangement, please check with school IT department for deliver date.
For individual purchase, we always make sure that our most popular products are in stock and available immediately, but on rare occasions products may be in short supply or become unavailable.

This can sometimes occur when manufacturer introduces a new product.

In those circumstances your order may be delayed and we will contact you to keep you informed. If you wish you may change your order or we can help suggest an alternative that will suit your needs.


Can you deliver my order to me directly?

Yes. You will be able to customize personal shipment address at the time you submit the order. Additional shipping and handling cost will occur.
In most cases, in order to be able to continue delivering the benefits of educational discounts from global partners such as Apple, Microsoft, Dell, we have to ensure that these discounts remain wholly within the school and its community.

Shipping Costs
Shipping cost is calculated on a "per item" or "per kilogram" basis and is based on the shipping method you select (Standard, Express, Saturday). We sometimes offer free shipping in select categories, or free shipping site-wide.