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Payment

I have placed an order from the website, how should I pay for my order?

The easiest way to pay for orders is via cash bank transfer, or through online payment method such as UnionPay or Alipay.

After submitting your order to us you will need to send full payment to SolutionKeys via the method selected during the order process.

Customers choosing to pay for orders via bank transfer will find instructions on the payment page during the order process and also on the email invoice.

We can only begin payment processing upon receipt of all the required information so to ensure your order is processed as quickly as possible please:
1) Write the invoice number on the bank transfer receipt and
2) Email a copy to us


I would like to pay for my order by cash, what should I do?

Customers wishing to pay via cash can contact us individually to arrange a pickup of your cash payment from the school’s campus.


Can I pay by credit card?

At SolutionKeys we care about our customers getting great value for money and at present, due to the high additional transaction fees levied by banks for processing credit card transactions, we feel customers paying via this method would not fully benefit from the educational purchasing scheme. Rest assured we are working hard to improve this situation in order that we can offer this method of payment for our customers in the near future.


I just made my online bank payment. When can I expect my order?

Please note that banks take up to 1 business day to process a transaction. Therefore we will not receive confirmation of your payment from the bank for up to 1 business day. Once we receive this confirmation we will process your order. If it is not in stock, we will update you with an ETA as soon as possible.


Can I pay by Union Pay online?

Yes, you can make pay online through Union Pay. There is 1% transaction fee charged by Union Pay.


Can I pay from overseas using US dollar?
Yes. Please submit your order and choose “Other” payment method. Then contact us by reference the order number. We will send you instruction and bank information for oversea transactions.

Please note, oversea bank transfer will usually take over longer time to process between countries. We recommend you to place order ahead of time to avoid delay of your product delivery.