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Return and Exchange Policy

If you are not satisfied with your purchase or have a product deemed to be defective and would like to request a refund or exchange, please note the following.

    1. Original invoice must be provided.
    2. Original packaging and ALL of its content must be present and returned including manuals, accessories and gifts with purchase or other included or bonus items. Original package must be in good and resalable condition. Incomplete or damaged returns may be refused.
    3. All returns for refunds will be processed with the original method.
    4. For online purchases, the return period begins on the invoice date of the items.
    5. Your name, address, phone number, signature and valid government issued ID may be requested to confirm information provided.

SolutionKeys reserves the right to charge a 15% restocking fee.